1. WHAT IS COVERED UNDER LIMITED WARRANTY
1.1. The term of the Limited Warranty (“Limited Warranty Period”) is for a period of 12 months from date of purchase and shall apply only to the SUNSTREAM, SUNSTREAM PLUS, SUNSTREAM PLUS KIT, SUNSTREAM PRO KIT, POWERSTREAM and LIGHTSTREAM products (“Product”) purchased.
1.2. This Limited Warranty is valid only in the jurisdictions where the Products are sold by SunStream Technology, Inc. itself or through its authorized resellers or agents.
1.3. SunStream Technology, Inc. warrants that its Products will be free from defects in materials and workmanship under normal consumer use conditions during the Limited Warranty Period.
2. HOW TO OBTAIN LIMITED WARRANTY SERVICE PROCESS
2.1. To initiate the warranty process, please forward your request to our Customer Service Department at +27120071500, or via email at firstname.lastname@example.org. Please provide your name, address, and the date & location of purchase.
2.2. Our Customer Service team will confirm your request, discuss your issue and assign the best course of action for your return.
2.3. At our discretion, we may provide you a: (1) full refund of the purchase price of the Product in the original method of payment; (2) replacement with a comparable Product of the same purchase price; or (3) repair of the Product. If a repair is provided, an additional 3-month warranty will be granted for the repaired Product materials and workmanship once the repaired Product is shipped to you.
2.4. If needed, we will issue a Return Material Authorization (“RMA”) number to authorize shipment to SunStream Technology.
2.5. After receiving an RMA number, you must:
2.5.1. Properly package the Product with the original packaging;
2.5.2. Clearly mark the RMA number on the outside of the package;
2.5.3. Place a copy of the original proof of purchase (receipt or invoice) inside the package; and
2.5.4. Courier the Product to the address provided below: SunStream Technology South Africa Block B, Agri-Hub 477 Witherite Road The Willows, Pretoria, 0184 South Africa
2.6. SunStream Technology will be responsible for paying all reasonable courier costs to return the Product to our facility. All courier costs will be prepaid and insured by us.
2.7. Upon receipt of the returned Product, we will inspect and fully examine the Product and notify you that we have received your returned Product. If you have met the relevant criterion, we will notify you and fulfill the approved course of action within a reasonable time period.
2.8. Should we elect to exchange or repair your Product, we will courier the replacement Product back to you at our expense.
3. EXCLUSIONS AND LIMITATIONS OF LIMITED WARRANTY
3.1. The Following Defects Are Excluded from Coverage: 3.1.1. Fair Wear and Tear; 3.1.2. Surface Scratches; 3.1.3. Willfull Damage or Negligence; 3.1.4. Failure to Follow Our Written Instructions of Use; 3.1.5. Partially or Entirely Disassembled, Altered or Repaired Without Our Written Approval; and 3.1.6. Abnormal Working or Use Conditions. 3.2. Limitations On Liability: IN NO EVENT, SHALL WORLD PANEL, ITS DISTRIBUTORS, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT (INCLUDING, BUT NOT LIMITED TO NEGLIGENCE) FOR: (1) DAMAGES IN EXCESS OF THE PURCHASE PRICE PAID FOR THE PRODUCT; (2) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR ANY OTHER TYPE OF DAMAGES (INCLUDING WITHOUT LIMITATION, ATTORNEY’S FEES AND COSTS) OF ANY KIND; (3) ANY LOSS OF REVENUE OR PROFITS; (4) ANY LOSS OF BUSINESS, OR GOODWILL; (5) ANY LOSS OF INFORMATION, DATA, SOFTWARE, APPLICATIONS; OR (6) ANY OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCT, TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW. THE PRICE PAID FOR THE PRODUCT IS A CONSIDERATION IN LIMITING WORLD PANEL'S LIABILITY TO REPAYMENT OF NO MORE THAN THE PURCHASE PRICE PAID BY THE CONSUMER. THE CONSUMER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE, OR INJURY TO ANY PERSON OR PROPERTY ARISING OUT OF USE OR POSSESSION OF ANY WORLD PANEL PRODUCT COVERED BY THIS LIMITED WARRANTY WHICH IS NOT THE FAULT OR NEGLIGENCE OF WORLD PANEL. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 3.3. Limitations to Other Warranties: TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. WORLD PANEL EXPRESSLY DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, WORLD PANEL LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY, AND AT WORLD PANEL’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED ABOVE. SOME STATES, COUNTRIES AND/OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU. 3.4. Limitations On Resellers or Agents: NO WORLD PANEL, INC. RESELLER, DISTRIBUTOR, OR AGENT IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY. IF ANY TERM CONTAINED HEREIN IS HELD TO BE ILLEGAL OR UNENFORCEABLE, THE LEGALITY OR ENFORCEABILITY OF THE REMAINING TERMS SHALL NOT BE AFFECTED OR IMPAIRED.
4. GOVERNING LAW
All matters arising out of or relating to this Agreement shall be governed by the statutes and laws of the State of Colorado, without regard to the conflicts of laws principles thereof. The parties consent to the jurisdiction of any state or federal courts located in Colorado.
5. EFFECTIVE DATE
This Limited Warranty was last updated on October 17, 2016.