Our Terms & Conditions (“Agreement”) include both our Refund Policy and our Terms of Sale. This Agreement applies to all orders of our solar panel products and accessories (“Products”) placed through our Website at www.sunstreamenergy.com. Every order you place is conditioned upon your acceptance of this Agreement. Any contrary terms or conditions appearing on other associated purchase documentation will be of no effect.

Refund Policy

1. Return and Refund Requirements

SunStream Technology accepts requests for a return of our Products sold. This Refund and Return Policy applies to those persons who are South African consumers in terms of the Consumer Protection Act 68 of 2008.

To qualify for a return, you should return the Product within seven (7) calendar days of receiving the product for any reason (“cooling-off” period), and ensure that your product meets the following criterion:

  • Must be in the same condition that you received it; and
  • Must be returned undamaged, i.e., cannot be partially or entirely disassembled, altered, added or combined with other goods; and
  • Must have its original packaging; and
  • Must have a copy of the original receipt or proof of purchase.

2. Return and Refund Process

To initiate the process, please forward your request to our Customer Service Department at +27120071500, or via email at support@sunstreamenergy.com. Our Customer Service team will confirm your request, discuss your issue and assign the best course of action for your return.

Once your request has been received by our Customer Service Department, we may provide you a: (1) full refund of the purchase price of the Product in the original method of payment within thirty (30) calendar days; or (2) a replacement with a comparable Product of the same purchase price within a reasonable period. However, if a repair is designated, all Product shipments and returns must comply with our Limited Warranty Policy. We encourage you to read and understand our Limited Warranty before placing an order on our Website.

If needed, we will issue a Return Material Authorization (“RMA”) number to authorize shipment of the returned Product to World Panel. If you received an RMA number, you must:

  • Properly package the Product with the original packaging;
  • Clearly mark the RMA number on the outside of the package;
  • Place a copy of the original proof of purchase (receipt or invoice) inside the package; and
  • Courier the Product to the address provided below: SunStream Technology South Africa Block B, Agri-Hub 477 Witherite Road The Willows, Pretoria, 0184 South Africa

You will be responsible for paying the courier and applicable insurance costs to return the Product and you will assume the risk of loss or damage to the returned Product(s) while in transit back to World Panel. Courier and insurance costs are non-refundable.

Upon receipt of the returned Product we will inspect and fully examine the Product and notify you that we have received your returned Product. If you have met the relevant criterion, we will fulfil the approved course of action within a reasonable time period.

Terms of Sale

3. Purchase order contract

Once you place an order, you will receive an acknowledgement email confirming receipt of your order. The acknowledgement email will not constitute acceptance of your order until we have confirmed your payment and send you a shipping confirmation email. Only those Products listed in the shipping confirmation email will be included in the formed contract.

4. Personal information

When placing an order, you will be providing personal information through our Website to purchase Products. You must ensure that (1) the personal information that you provide is true and accurate, (2) you are the authorized user of the credit or debit card used to place your order, and (3) there are sufficient funds to cover the cost of the Products. When you place an order, SunStream Technology’s approved third-party vendor will collect your personal information and charge your credit card account in connection with the order, and you agree to make all applicable payments in connection with any order placed by you. SunStream Technology does not store all of your personal information. We store your name, shipping address and email so we can process your order. We encourage you to read and understand the SunStream Technology Global Privacy Policy before using this Website or submitting any personal information.

5. Pricing

The prices indicated on our SunStream Technology Website are shown in Rand and are inclusive of VAT, but do not include shipping charges or applicable taxes. If any additional taxes or shipping charges are due, we will communicate the total amount to you before you place an order and you are responsible for paying such additional taxes or shipping charges associated with the order that may be charged in your jurisdiction to SunStream Technology. All Product prices are subject to change at any time.

6. Availability

All orders are subject to availability and confirmation of the order price. We will always make reasonable efforts to fulfil your order once completed and paid.

If a product should become unavailable after your order has been confirmed and paid, we will inform you of this as soon as possible and give you the option of reconfirming your order with a comparable Product or replacement Product at the correct advertised price. We also reserve the right to ship the available Product(s) and cancel the remaining unavailable Product(s) in the order.

7. Payment

You should possess a valid payment account that is acceptable to SunStream Technology. SunStream Technology allows Products to be paid by Instant EFT, Credit Card, or Cheque Card (“payment account”). Upon receiving your order, we or our third-party vendor will carry out a standard authorization check on your chosen payment account to ensure there are sufficient funds to fulfill the transaction. Your relevant payment account will be debited upon receiving the payment account authorization. Once we ship your order and you have been sent a shipping confirmation email, the payment will be used as consideration to execute or conclude our Purchase Order Contract for only the Products listed in the shipping confirmation email.

8. Shipping charges

All prices quoted for the Product do not include applicable shipping charges. You are responsible for the payment of all relevant shipping charges associated with the order that may be charged in your jurisdiction. All relevant shipping charges will be shown on each order confirmation.

9. Deliver

SunStream Technology only delivers Product to the Republic of South Africa. Your order will be delivered to the shipping address you indicated when your order was placed. SunStream Technology makes reasonable efforts to ensure that that we meet the requested delivery times. However, delivery times may vary according to availability, shipping location and a variety of reasonable delays, e.g., postal delays, force majeure, for which SunStream Technology will not be responsible.

Furthermore, the title and risk of loss or damage to the Products passes to you when we deliver the Products to the selected shipping carrier.

10. Unauthorized Resale

Your purchase is for your own use, not for resale or export. Your purchase may not be sold, leased, or transferred to restricted countries, restricted third party websites, restricted internet “auction” sites, or other non-authorized retailers without prior written approval by SunStream Technology. Transshipping of SunStream Technology Products is strictly prohibited. Also, selling SunStream Technology Products outside of the region in which the Products are intended is not permitted without written approval.

General Provisions

11. Limitations on liability

YOU EXPRESSLY AGREE AND ACKNOWLEDGE THAT IN NO EVENT, SHALL SUNSTREAM TECHNOLOGY, ITS DISTRIBUTORS, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT (INCLUDING, BUT NOT LIMITED TO NEGLIGENCE) FOR: (1) DAMAGES IN EXCESS OF THE PURCHASE PRICE PAID FOR THE PRODUCT; (2) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR ANY OTHER TYPE OF DAMAGES (INCLUDING WITHOUT LIMITATION, ATTORNEY’S FEES AND COSTS) OF ANY KIND; (3) ANY LOSS OF REVENUE OR PROFITS; (4) ANY LOSS OF BUSINESS, OR GOODWILL; (5) ANY LOSS OF INFORMATION, DATA, SOFTWARE, APPLICATIONS; OR (6) ANY OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCT, TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW. THE PRICE PAID FOR THE PRODUCT IS A CONSIDERATION IN LIMITING SUNSTREAM TECHNOLOGY'S LIABILITY TO REPAYMENT OF NO MORE THAN THE PURCHASE PRICE PAID BY THE CONSUMER. THE CONSUMER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE, OR INJURY TO ANY PERSON OR PROPERTY ARISING OUT OF USE OR POSSESSION OF ANY SUNSTREAM TECHNOLOGY PRODUCT COVERED BY THIS LIMITED WARRANTY WHICH IS NOT THE FAULT OR NEGLIGENCE OF SUNSTREAM TECHNOLOGY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

12. Limitations on resellers or agents

NO SUNSTREAM TECHNOLOGY, INC. RESELLER, DISTRIBUTOR, OR AGENT IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY. IF ANY TERM CONTAINED HEREIN IS HELD TO BE ILLEGAL OR UNENFORCEABLE, THE LEGALITY OR ENFORCEABILITY OF THE REMAINING TERMS SHALL NOT BE AFFECTED OR IMPAIRED.

13. Amendments or modifications to this agreement

We may periodically update this Agreement to incorporate additional terms or Products we offer. If we make material changes to this Agreement, we will post a notice in our Website to notify you of the changes to our Agreement. However, there may be certain circumstances where we may seek your consent electronically. If you continue to use our Website and third-party vendors after notice of the change has been given, you will be deemed to have accepted such changes. We encourage you to periodically review this page for the latest information on our Agreement practices.

14. Entire agreement

This Agreement constitutes the complete and exclusive agreement between SunStream Technology and you regarding its subject matter and supersedes all prior or contemporaneous quotations, agreements, communications or understandings, whether written or oral, relating to its subject matter.

15. Termination

SunStream Technology retains the right, at our sole discretion, to terminate your use of our Website. SunStream Technology also reserves the right to discontinue providing this Website, or any part thereof, with or without notice. You agree that any termination of your access to the Website or any account you may have or portion thereof may be effected without prior notice, and you agree that SunStream Technology shall not be liable to you or any third-party for any such termination.

16. Governing law

All matters arising out of or relating to this Agreement shall be governed by the statutes and laws of the State of Colorado, USA without regard to the conflicts of laws principles thereof. The parties consent to the jurisdiction of any state or federal courts located in Colorado.

17. Effective date

This Agreement was last updated on December 9, 2016.